Public Service Incident Dashboard
An internal operations dashboard to monitor citizen reports, officer response times, and resolution status.
Explore the project
- Client
- Public Service & Communications Agency
- Scope
- Web App & Internal Dashboard
- Year
- 2025
- Project
- Design & development
The need behind this project.
Community reports were scattered across emails and chat groups with no clear way to track which officer was handling what.
From the need to the solution.
We created a centralized operations board with real-time status updates, ticket assignments, and automated summary reports for management.
What the project recorded.
Cut report follow-up response time from 4 days to under 24 hours
Behind the build.
Scope of work
- District Performance Visualization Charts
- Citizen Ticket Management with Workflow Stages
- Audit Trail History for Complete Accountability
- Excel and PDF Summary Report Exporter
Technology
- Next.js
- Supabase
- TypeScript
- Tailwind CSS
Tell us about it. We start from the need.
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